Customer Service FAQs

Explaining Rewards

Join our Skincare Insider Rewards Program! It’s free, easy, and you start earning rewards right away! Look for the teal “REWARDS” button in the bottom right corner.

Earn 100 points just for signing up! Every 100 points equals a dollar and you receive 7 points for every dollar spent.

That’s not all! You can earn 50 points for following us on Facebook and another 50 for following us on Instagram!

And when you’re ready to redeem your rewards? Follow these instructions:
1) Look for that teal "Rewards" button on the bottom right.
2) Click on the button and sign in.
3) Once you’re signed in, you can see your rewards and choose to redeem them. You'll receive a code and you can apply that discount code when you check out.

What is your return/exchange policy?

We offer a money back guarantee on products purchased within 60 days. To complete your return, we require proof of purchase (order number).

Please email and request a return authorization by simply stating your reason for returning the products and your order information. You will receive an email in return with information regarding where to ship your used or unused products. When we receive your returned products with the authorization code included, a refund for the amount that was paid for the products will be credited to the credit card that was used to process the order.

Do you test your products on animals?

No, we do not test our skin care products on animals.

How are your products produced?

Our Doctors formulate all of our products, with input from our chemists, from a medical point of view. Said another way-they know SKIN and its care! As such, they work very hard to stay abreast of emerging trends and new innovations in skin care. They know what ingredients really have benefit to the skin, what is more “hype” than true benefit and, more important, what might cause problems.

All of the products are clinically tested by the physicians to insure that they perform as expected, cause no adverse reactions and produce beneficial results for the end-user.

We are a turn-key manufacturer of high quality skin care products. We have refined all the necessary stages (labeling, mixing, filling, coding, packaging) to insure that we make these products in the most cost efficient manor. We have invested in state-of-the-art manufacturing processes to insure that every product is made precisely as planned.

We are an earth friendly manufacturer. Our manufacturing facility makes its own electricity and purified water.

Our goal is to deliver the highest quality products at a price that allows the average consumer to use these products on a daily basis.